Delivery & Shipping

DELIVERY AND SHIPPING INFORMATION

At Sophias House, our goal is to ensure your experience is enjoyable and seamless from the moment you place your order until it arrives in your home. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments.

HOLIDAY SHIPPING

Due to current demand, processing times on UPS orders are taking longer than expected. UPS orders placed on or before Wednesday, December 14th at 12 PM ET will be eligible to arrive by Christmas Day. Any orders placed after this time may not arrive until after the holiday. Additionally, please consult the UPS website for any service related delays. 

WHITE GLOVE DELIVERY SERVICE

Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as removing all packaging and debris. This service includes furniture, larger décor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery

What to expect with White Glove Delivery Service

Order Confirmation

  • You will receive an order confirmation email noting estimated delivery timeframes. If any items are not in stock, it will include an approximate delivery window when your merchandise will arrive at our warehouse.

    • Preparing for Delivery

  • It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Please see our Measuring for Furniture Delivery. These are merely guidelines for measuring and do not guarantee your furniture will fit.
  • It is your responsibility to verify that the room of your choice is suitable for your furniture and cleared of existing furniture as our delivery team is not permitted to move or dispose of existing furniture or other items.
  • If you live in a high rise or condominium which requires a Certificate of Insurance, please contact us after placing your order.
  • Due to weight and size, some furniture can be delivered to first floor only, no steps. This will be noted on the product details page for applicable items

    • Scheduling Delivery

  • In Stock: You will be contacted to schedule your delivery appointment within 14 business days of purchase (15-20 business days for National Delivery).
  • Deferred Delivery: Delivery will occur once all of the items become available and ready to ship. You will be contacted once your items arrive at our warehouse.
  • We will only hold merchandise in our warehouse for 90 days. After that time period has passed, full payment is required and we must schedule delivery of your order.

    • Delivery Day

  • An individual 18 years or older, must be home to accept delivery and inspect your order.
  • Furniture items will be carefully unpacked and assembled and the packing materials removed. (excludes lighting, mirrors, and wall art)
  • Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. Our delivery team is not permitted to install any electrical equipment or wall-mounted items.

    • Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. 

    White Glove Delivery Rates

    Delivery Area Flat Rate
    Local Delivery Areas $299
    Extended Delivery Areas $399
    National Delivery (excludes Alaska and Hawaii) $399 to $599 (depending on your location)

     

    PACKAGE CARRIER DELIVERY

    Includes select decor, lighting, rugs, jewelry, and smaller furniture items that can fit and safely ship using standard UPS shipping

  • Standard - 3-14 business days (Note: Please see above for Holiday Shipping Deadlines)
  • Expedited - ships via UPS 2nd Day Air®
  • Express - ships via UPS Next Day Air®
  • Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. 

    • Please note: Orders received after noon EST or placed on weekends or holidays will be processed the next business day.

    What to expect with Package Carrier Delivery

    Once your order has been finalized and processed, you will be notified with delivery information via UPS. Our order processing will vary based on company-observed holidays, demand and product availability. Some items, including Package Carrier Deliveries, may ship separately – this will be noted during checkout and on your receipt. To check order status, contact your Design Consultant at the store where you made the purchase 

  • We do not currently process orders on Saturday or Sunday
  • Package Carrier Deliveries will be delivered according to the delivery method selected - Standard, Expedited or Express

    • Package Carrier Delivery Rates

    Price Range Standard Expedited Express
    Up to $25.00 $4.95 $10.95 $17.95
    $25.01 to $50.00 $9.95 $15.95 $22.95
    $50.01 to $100.00 $14.95 $20.95 $27.95
    $100.01 to $200.00 $19.95 $25.95 $32.95
    $200.01 to $300.00 $29.95 $35.95 $42.95
    $300.01 to $400.00 $39.95 $45.95 $52.95
    $400.01 to $500.00 $49.95 $55.95 $62.95
    $500.01 to $600.00 $59.95 $65.95 $72.95
    $600.01 to $700.00 $69.95 $75.95 $82.95
    $700.01 to $800.00 $79.95 $85.95 $92.95
    $800.01 to $900.00 $89.95 $95.95 $102.95
    $900.01 to $1,000.00 $99.95 $105.95 $112.95
    $1,000.01 to $1,100.00 $109.95 $115.95 $122.95
    $1,100.01 to $1,200.00 $119.95 $125.95 $132.95
    $1,200.01 to $1,300.00 $129.95 $135.95 $142.95
    $1,300.01 to $1,400.00 $139.95 $145.95 $149.00
    $1,400.01 and up $149.00 $149.00 $149.00

    THE SOPHIA'S HOUSE STORY

    Founded in 2020, our belief is that furniture and décor should be sustainably sourced, lovingly made, and long-lasting. We collaborate with artisans globally who align with our vision, crafting exquisite, enduring pieces for future generations.

    OUR COMMITMENT TO THE EARTH

    Our Green Initiative includes sustainably sourced, reclaimed, and recycled materials. We transform wood from mango trees and recycled copper into new products, reducing waste.

    Sophia's Designs

    Our lifestyle brands offer inspired living through high-quality products, exclusive designs, and timeless style - all powered by digital design and visualization tools that provide seamless shopping solutions in-store and online.