Refund policy

Unshipped Items Return Policy

• 25 % restocking fee will be charged for unshipped item returns without valid reason within 30 days of the original order being processed.

Shipped Items Return Policy

• For quality or other issues, the Buyer can request a refund or reshipment within 7 days after the end customer has received the item. The reshipment fee will be borne by the Seller.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@Sophiashouse.net

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@Sophiashouse.net

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@Sophiashouse.net.

In Case of Damage

It is your responsibility to inspect your product upon delivery. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. If not reported within 14 days of delivery, the defects and variances will be considered “acceptable” and will not be accepted for return or exchange. We will work with you to resolve the issue to your satisfaction. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded.

Proof of Purchase

For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required.

Credits and Refunds

• Taxes paid will be refunded
• Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit
• A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Restocking fee does not apply to Non-Furniture Items as defined above

Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days.