Warranty Policy

Warranty Policy Marketplace RMA guidelines must be followed during after-sales services
  • Beginning from the date of delivery, purchased products include a 3 month warranty.In the event of manufacturing defects, the Buyer can request a refund, partial reshipment or full reshipment within the warranty period.

Please note that the warranty policy does not apply to the following situations:

  • Damage resulting from negligence, abuse, normal wear and tear or natural disaster and accidents, including but not limited to: burns, cuts, tears abrasions, scratches, watermarks, indentation or pet damage
  • Damage resulting from unauthorized modifications, except with written approval from Seller
  • Products not purchased through the Giga Cloud Marketplace
  • Products with their own individual warranty policy
  • Seller reserves the right to refuse any RMAs applied if RMA fraud is found from the same buyer.

THE SOPHIA'S HOUSE STORY

Founded in 2020, our belief is that furniture and décor should be sustainably sourced, lovingly made, and long-lasting. We collaborate with artisans globally who align with our vision, crafting exquisite, enduring pieces for future generations.

OUR COMMITMENT TO THE EARTH

Our Green Initiative includes sustainably sourced, reclaimed, and recycled materials. We transform wood from mango trees and recycled copper into new products, reducing waste.

Sophia's Designs

Our lifestyle brands offer inspired living through high-quality products, exclusive designs, and timeless style - all powered by digital design and visualization tools that provide seamless shopping solutions in-store and online.